Privacy Policy

At SETT, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, purchase or hire products, or otherwise interact with us.

By using our services, you agree to the terms of this Privacy Policy.

Who we are

We are Sett, a company incorporated in Scotland with registered number SC792219 and our registered office address is at 238 Battlefield Rd, Glasgow, G42 9HU.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us by email at info@settstyle.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Privacy Information

At SETT, we are committed to protecting your personal data and your privacy. Our goal is to provide the highest quality tailoring and highlandwear services, and to achieve this we may collect and use certain information from you. Because to respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

This privacy notice explains how we collect, use, and protect your personal data when you use our website www.settstyle.co.uk , when we have a contract in place with you, and through your other communications with us. Please note that separate terms and conditions may also apply to specific services such as hire or tailoring agreements.

We will update this policy if the arrangements under which we process your personal data change, and we will notify you if substantial updates are made.

The Information We Collect

We may collect and process personal information about you in a variety of ways, including when you provide it to us online, by telephone, in person at our store, at events or exhibitions, or by completing surveys. We do not collect personal information about you from third parties.

You can browse our Website without providing any personal details. However, when you make a purchase or booking, or enter into a hire agreement, you will need to provide certain information. In addition, our website automatically collects some technical information about your device and browsing activity to help us improve our services.

The types of personal data we may collect include:

Contact Details: Name, address, telephone number, email address.
Order & Hire Details: Measurements, product selections, hire agreements, delivery/collection details.
Payment Information: Payment card details (processed securely by trusted third-party payment providers).
Website Usage Data: IP address, browser type, operating system, browsing behaviour, log data, and general location information (collected via cookies and analytics tools).
Marketing Preferences: Your consent choices for receiving updates, offers, and newsletters.

Sharing Your Information

We will only use your personal data when the law allows us to. Most commonly, this will be in the following circumstances:

To fulfil a contract we are about to enter into or have entered into with you, such as fulfilling an outfit hire or purchase.
Where it is necessary for our legitimate interests, or those of a third party, and your interests and rights do not override those interests (for example, to improve our services or manage our business effectively).
To comply with a legal or regulatory obligation, such as record-keeping or responding to lawful requests from authorities.

Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law. We will send direct marketing communications to you via email or text message only when legally permitted, and you have the right to withdraw consent to marketing at any time by contacting us.

We do not sell your personal data. However, we may share it with trusted third parties where necessary, including:

Service Partners: MacGregor and MacDuff (for highlandwear hire fulfilment).
Payment Providers: To process secure transactions.
Delivery Companies: To fulfil deliveries and collections.
IT & Website Providers: Who help us operate our website and services.

All third parties are required to handle your data securely and only for the purpose of providing their services.

How We Use Your Information

We require your personal data to better understand your needs and provide you with the best possible service. In particular, we use it for the following purposes:

To provide services you request: Processing orders and hire agreements, providing tailoring and fitting services, and arranging highlandwear hire in partnership with MacGregor and MacDuff.
Payments and logistics: Taking and processing payments securely, and delivering, tracking, and returning hire items.
Customer support: Responding to your enquiries, confirming bookings, and sending reminders of appointments.
Service improvement: Maintaining internal records, improving our website, products, and services, and customising your online experience according to your interests and browsing history.
Marketing communications: Sending you promotional emails about new products, special offers, or other information we think may be of interest (only if you have opted in). You can withdraw your consent at any time.
Business purposes: Using information to analyse trends, manage our business effectively, and improve customer satisfaction.

You will not be subject to solely automated decisions (such as credit checks or profiling) that have a significant impact on you unless we have a lawful basis to do so and we have notified you in advance.

Security

We take the security of your personal information seriously. To protect it from unauthorised access, alteration, disclosure, or destruction, we use a combination of physical, electronic, and organisational safeguards designed to keep your data safe.

Data Retention

We keep your personal data only for as long as it is needed to fulfil the purposes set out in this policy. This includes meeting our legal, tax, and accounting obligations, as well as ensuring we can resolve any queries, provide customer support, or manage our business effectively.

Once your data is no longer required, we will securely delete or anonymise it.

Your Rights

Under UK GDPR and data protection laws, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate data.
Request erasure of your data (“right to be forgotten”).
Restrict or object to processing of your data.
Withdraw consent for marketing at any time.
Request data portability where applicable.

To exercise these rights, please contact us at info@settstyle.co.uk.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

SETT
238 Battlefield Rd, Glasgow, G42 9HU
Email: info@settstyle.co.uk
Phone: 01412860211